Privacy Policy
Last Updated: May 20, 2026
Triumph by Faith respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, submit a form, upload files, or place an order through our store.
Who we are
Our website address is: https://triumphbyfaith.com
Triumph by Faith is an apparel and creative brand offering faith-forward and patriotic products, custom apparel, and related services.
Information We Collect
We may collect personal information that you voluntarily provide us, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Messages submitted through contact forms
- Uploaded files, images, screenshots, or design references
- Any other information you choose to send us
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and website usage data through cookies, analytics tools, security tools, or similar technologies.
Contact Forms and File Uploads
When you submit a contact form, quote request, or custom order inquiry, we collect the information you provide so we can respond to your message, provide customer service, process requests, or complete custom work.
If you upload files through one of our forms, those files may include images, screenshots, design references, logos, or other materials related to your request. Please do not upload sensitive information unless it is necessary for your request.
Form submissions and uploaded files may be stored on our website, sent to our business email, and processed through our website form provider.
Orders and Payments
When you place an order, we collect the information needed to process and fulfill your purchase, including your name, billing address, shipping address, email address, phone number if provided, order details, and payment-related information.
Payments may be processed by third-party payment providers. We do not intentionally store full payment card details on our website.
WooCommerce provides privacy settings for customer accounts, order data, and personal data retention. We retain inactive accounts for 2 years, pending orders and failed orders for 1 month, cancelled orders for 6 months to allow time for customer service assistance, and both refunded and completed orders are stored for 4 years for taxes, disputes, and bookkeeping based on the IRS general business record guidance.
How We Use Your Information
We may use your information to:
- Respond to your questions or request
- Process and fulfill orders
- Create or customize products
- Communicate about orders, shipping, returns, or customer service
- Improve our website, products, or services
- Prevent fraud, spam, abuse, or security issues
- Comply with legal, tax, accounting, or business obligations
Cookies and Analytics
Our website may use cookies or similar technologies to improve site functionality, remember preferences, analyze traffic, protect the website, and support store features.
Some plugins, analytics services, payment processors, advertising tools, or embedded content may also use cookies.
Who We Share Information With
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate our business, including:
- Website hosting providers
- Email service providers
- Form and website plugins
- Payment processors
- Shipping carriers
- Security, analytics, or spam-prevention services
- Legal, tax, or compliance professionals when necessary
How Long We Keep Information
We keep personal information only as long as necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, tax records, dispute resolution, and business recordkeeping.
Order record retainment times are listed above under Orders and Payments.
Contact form submissions and uploaded files may be retained for as long as needed to respond to your request, complete a project, maintain business records, or provide customer support.
- Contact form submissions: up to 12 months, longer if a project is ongoing
- Uploaded custom design files: up to 12 months after project completion
- Customer service emails: as long as needed for support and recordkeeping
What Rights You Have Over Your Data
Depending on your location, you may have rights to request access to, correction of, or deletion of certain personal information we hold about you.
You may contact us to request that we update or delete personal information where legally permitted. We may need to retain certain information for legal, tax, fraud prevention, order fulfillment, or legitimate business reasons.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, email transmission, or online storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.
Contact Us
For privacy-related questions or requests, contact us at:
Email: [email protected]
Website: Triumph by Faith Contact Form
Updates To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.